Shipping Policy

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. During peak seasons (e.g., Black Friday, Christmas), processing may take an additional 1–2 business days. You will receive a shipping confirmation email with a tracking number once your order ships.

2. Shipping Methods & Delivery Estimates

We ship worldwide. Delivery times below are estimates from the date of dispatch and may vary by destination and carrier.

Destination	Standard Shipping	Shipping Fee
United States	7–12 business days	$7.99
United Kingdom	7–12 business days	$6.99
Canada / Australia	8–15 business days	$7.99
Europe (EU)	7–14 business days	$7.99
Rest of the World	10–20 business days	$6.99

Free shipping: We offer free standard shipping on orders over US $49 (adjust to your threshold). Shipping fees for orders below this amount are calculated at checkout.

3. Order Tracking

Every order includes a tracking number. Once your package ships, you will receive an email with a tracking link. Please allow 24–72 hours for tracking information to update. You can also track your order anytime on our Track Order page.

4. Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, or local taxes once the package reaches the destination country.

These charges are determined by your local customs authority and are the responsibility of the recipient. BrickShining has no control over these charges and cannot predict their amount.

Refusing a package due to customs charges does not qualify for a full refund; any return shipping and customs fees incurred will be deducted from the refund.

5. Shipping Delays

Occasionally, shipments may be delayed due to customs inspections, weather, carrier backlogs, or peak-season volume. While these delays are outside our control, we will always help you follow up with the carrier. If your package shows no tracking updates for more than 10 business days, please contact us.

6. Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after ordering, email contact@brickshining.com within 12 hours — we will do our best to update it before dispatch. Address changes after dispatch are not guaranteed.

7. Lost or Damaged Packages

Lost in transit: If tracking confirms your package was lost, contact us and we will arrange a replacement or full refund.

Damaged on arrival: Please email photos of the damaged package and items within 7 days of delivery, and we will send replacement parts free of charge.