Refund Policy

Return & Refund Policy

Last updated: September 2026

We want you to love your light kit. If something isn't right, we'll make it right.

1. 30-Day Return Window

You may request a return within 30 days of the delivery date. To be eligible for a return:

The item must be unused, uninstalled, and in its original packaging with all accessories included.

You must provide your order number or proof of purchase.

Items that have been installed, used, or damaged due to improper installation are not eligible for return.

2. Defective or Incorrect Items — We've Got You

If your kit arrives with defective parts, missing pieces, or you received the wrong item:

Contact us within 30 days of delivery at
contact@brickshining.com
with your order number and photos/video of the issue.

We will send free replacement parts (our fastest solution) or a full replacement kit — no need to return anything in most cases.

If a replacement isn't possible, we will issue a full refund.

3. How to Start a Return

Email contact@brickshining.com with your order number and reason for return.

Our team will respond within 24 hours with return authorization and instructions.

Ship the item back using a trackable shipping method.

Once we receive and inspect the return, your refund will be processed.

Please note: Items sent back without prior authorization will not be accepted.

4. Refunds

Approved refunds are issued to your original payment method within 5–10 business days after we receive the returned item.

Original shipping fees are non-refundable (except for defective or incorrect items).

For returns due to personal reasons (e.g., changed mind, ordered the wrong kit), the customer is responsible for return shipping costs.

5. Exchanges

The fastest way to get what you need is to request a replacement through our support team. For kit model exchanges (e.g., you ordered for the wrong set), contact us — if the item is unused, we'll arrange an exchange; you only cover the shipping difference.